Support Developer
Company: iSolutions srl software for the Sports Betting industry
As a Support Developer, I provide technical assistance to clients, helping them both resolve technical issues and make the best use of the product's features. I handle customer requests through the JIRA ticketing platform, performing testing and analysis to identify bugs, and creating or assigning internal tasks to the development teams for resolution.
Additionally, I am responsible for system monitoring using both an internally developed application and observability tools like Grafana, ensuring the platform's stability, reliability, and optimal performance.